Returns policy
Our policy lasts 14 days. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
The right of withdrawal/return shall not apply to the purchased products which are not prefabricated and for their production an individual choice or decision by the consumer shall prevail or which clearly personal to the consumer needs are tailored.
See below the items categories were the right of withdrawal/return does not apply:
- Graphics kits
- Seat covers
To complete your return, we require a receipt or proof of purchase.
Any shipping/customs costs related to the return of the items are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tmx-graphics.com
Exchanges
Only defective or damaged items are illegible for replacement free of charges.
For replacement of items due to any other reasons that are not imputable to TMX Graphics a restocking fee shall apply (see section below) in addition to the re-shipping costs.
Any shipping/customs costs related to the return of the items are the responsibility of the customer.
Partial Refunds or Restocking Fees
For items that need to be returned or exchanged reasons that are not imputable to TMX Graphics a restocking fee shall be applied according to the following table:
| Item | Fee |
|---|---|
| Items in original condition past the return window* | 80% of the item price |
| Graphics kits | 40% of the item price |
| Seat covers | 40% of the item price |
| Plastics kits | 20% of the item price |
| Other items | 20% of the item price |
*The return window is 14 days after delivery.
Disputes
CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Avenda Fernão Magalhães, n.º 240, 1º
3000-172 COIMBRA
Tel./Fax: 239 821690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com/
More information at Consumer Portal www.consumidor.pt.
